MR and H 2019
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Tuesday, October 29


Behind the Curtains: Athens Hotel Visits
Join other delegates on a networking tour for your first opportunity to meet MR&H attendees while discovering some of Athens' most interesting hotel properties.

Tuesday October 29, 2019 3:00pm - 5:00pm
Venue to be announced


Networking Xpress
Join our sought-after business card exchange to kick-start your networking.

Tuesday October 29, 2019 5:30pm - 6:30pm
Terpsichore D


Opening Rooftop Reception sponsored by Enterprise Greece
Enjoy a warm Greek welcome with panoramic views of Athens, and network with your fellow MR&H attendees at our opening reception.

Tuesday October 29, 2019 6:30pm - 9:00pm
Galaxy Room and Veranda
Wednesday, October 30


Morning Run at the Panathenaic Stadium
Start the day on the right foot and enjoy one of Athens' wonders:  a run at the Panathenaic Stadium, a significant Greek monument since the  Modern Olympic Games, and the place where the Olympic flame starts its journey to the cities of the Olympic Games.
Meet at the registration desk for a short walk to the stadium, where you will join a group run.

Wednesday October 30, 2019 7:15am - 8:15am
Registration Desk


Exhibition, Coffee & Networking
Wednesday October 30, 2019 8:00am - 9:00am
Terpsichore D


Welcome Address
avatar for Alexi H. Khajavi

Alexi H. Khajavi

Questex LLC, Managing Director EMEA & Chair of Hospitality + Travel Group
Alexi Khajavi is Managing Director of the EMEA region and Chairs the Hospitality & Travel Group for Questex LLC. He is responsible for the overall management and development of the company’s global hospitality and destination communications properties and events including the Hotel... Read More →

Wednesday October 30, 2019 9:00am - 9:10am
Terpsichore Ballroom


Opening Keynote
An inspiring talk from a hospitality expert looking at innovation, sustainability and creating experiences in today's travel market

Wednesday October 30, 2019 9:10am - 9:30am
Terpsichore Ballroom


Brand Appeal: CEOs on Branding in the Resort Market
Brand penetration in the resort market remains low, but is gaining momentum. Hear the latest from the brand CEOs leading the resort market in this fascinating session which will cover the value brands bring to resorts, potential consolidation of brands and new brands entering the resort market. You can decide whether they are worth the fee.  

avatar for Joachim Schmitt

Joachim Schmitt

Orascom Hotels Management, Chief Executive Officer
Joachim is responsible for the executive management of the Group`s 34 hotels across 6 destinations, ensuring the implementation of Board strategy and policies.Previous to his 8 years with Orascom with, he worked in Germany, Australia, Turkey, India, Sri Lanka, China and Egypt with... Read More →
avatar for Pablo Suárez

Pablo Suárez

Roxa Hospitality, Chief Executive Officer

Wednesday October 30, 2019 9:30am - 10:05am
Terpsichore Ballroom


CEO Interview: Leading through Transition
As one of the world's leading travel brands, Thomas Cook has had a busy couple of years. The company's CEO shares his vision for the company and strategy for leading by innovation in a changing travel market.

avatar for Peter Fankhauser

Peter Fankhauser

Thomas Cook Group, CEO
Peter Fankhauser has over 25 years’ experience in the travel industry. Originally from Switzerland, he attended the University of St. Gallen where he graduated with a PHD in Political Science. During his time at university, Peter completed his military service, rising through the... Read More →

Wednesday October 30, 2019 10:05am - 10:20am
Terpsichore Ballroom


Invest for Success - What Makes Hospitality Investors Tick?
The appetite for investment in hospitality and leisure operations across Europe remains strong, but what is it about these investments that are so appealing. Hear from our investor panel as they cover all the bases, from demand v supply to funding, as well as exit and risk.

avatar for Miguel Casas

Miguel Casas

CBRE Hotels, Senior Director, Head of Investment Properties, Continental Europe
Miguel has been the Head of Investment Properties for Continental Europe for CBRE Hotels since April 2019. He plays an active role as lead for brokerage and strategic buy side advice in the European Continent, where he maintains a active connection with international investors seeking... Read More →

avatar for Coley Brenan

Coley Brenan

KSL Capital Partners, Partner
Coley Brenan, Partner, KSL Capital Partners, runs the European office for KSL Capital Partners, based in London. KSL is a leading private equity firm with approximately $8.0 billion of equity capital commitments raised since 2005 and a 20-year track record of making investments exclusively... Read More →
avatar for Yannis Ermilios

Yannis Ermilios

Colony Capital Inc, Managing Director, Head of European Portfolio Management
Yannis Ermilios is Managing Director, Portfolio Management at Colony Capital, Inc. Mr. Ermilios is in charge of the European portfolio management team and is responsible for the asset management, development and dispositions for debt and equity investments in Europe.Prior to joining... Read More →
avatar for Alexandros Kallantzis

Alexandros Kallantzis

Sparta S.A., Chief Executive Officer
Alexandros Kallantzis holds a BSc and PhD in civil engineering from the National Technical University of Athens. Furthermore, he has an MSc in project management from the University of Texas at Austin.During his career he has held senior managerial positions and gained experience... Read More →
avatar for Julien Renaud-Perret

Julien Renaud-Perret

PAREF`, Chief Development Officer
Julien Renaud-Perret joined Fosun Property Holding as Managing Director Hospitality Europe in January 2017 and since September 2017 holds a leadership role of Chief Development Officer of PAREF a French listed REIT based in Paris, he brings 25 years of experience in international... Read More →

Wednesday October 30, 2019 10:20am - 11:00am
Terpsichore Ballroom


Coffee & Refreshments Break
Wednesday October 30, 2019 11:00am - 11:30am
Terpsichore D


Bracing for an Uncertain Environment: Economic and Political Considerations
These are some of the most politically uncertain times in a generation. Despite this, economic conditions in the Mediterranean and Southern Europe have remained bullish in recent years. But what lies ahead and how much growth can you expect in the next couple of years? This key session will reveal all.    

avatar for Thanos Papasavvas, CFA

Thanos Papasavvas, CFA

ABP Invest Ltd, Founder and CIO
Thanos is Founder & CIO of ABP Invest, established in 2015 to provide strategic outlook and research on markets, geopolitics, economics and FX. Previously he had been in asset management for 20 years with Credit Suisse Asset Management and Investec Asset Management across fixed income... Read More →

Wednesday October 30, 2019 11:30am - 11:50am
Terpsichore Ballroom


Win, Lose or Draw - Hotel & Resort Trading Update
In this unmissable session, our market experts will provide an overview of the performance of hotels and resorts across the Mediterranean and Southern Europe and insight into which markets are flying, which are crying and highlight a few unsung heroes.

avatar for Natalie Weisz

Natalie Weisz

STR, Senior Manager, Research & Analysis

Wednesday October 30, 2019 11:50am - 12:05pm
Terpsichore Ballroom


Mediterranean-Bound: What Do Long-Distance Tourists Want?
This trends talk will look at travel trends from long-haul source markets such as the USA and Asia: profiles, requirements, intention to travel and more.

avatar for Lyublena Dimova

Lyublena Dimova

European Travel Commission, Research Project Manager
Graduated in 2015 in Tourism Management and Hospitality from both the University of Central Florida and ISCTE – University Institute of Lisbon, Ms Dimova has since been working at the European Travel Commission (ETC), as part of the research and development team. Her main responsibilities... Read More →

Wednesday October 30, 2019 12:05pm - 12:20pm
Terpsichore Ballroom


Home is Where the Money Is: The Impact of the Residential Market on Resorts
The residential component is increasingly important to the success of a resort,: how can you embrace it to best effect? What is the investment opportunity in branded residences and how can you make the owner-developer-operator relationship work?

avatar for Philip Bacon

Philip Bacon

Horwath HTL, Senior Director, Head of Planning & Development and Valuations
Philip Bacon MRICS, FCA is a Chartered Accountant and member of the Royal Institution of Chartered Surveyors with over 35 years’ experience in professional business advisory services and general management in a wide range of independently-managed and publicly-listed international... Read More →

avatar for Alexandros Moulas

Alexandros Moulas

Savills UK, Director, Co-Head of International Development Consultancy
Alex is a Director in the International Development Consultancy department, based in the Savills Global HQ in London, providing institutional, corporate and private clients with a range of professional services focusing on residential and mixed-use developments in city and resort... Read More →
avatar for Phil Golding

Phil Golding

Cedar Capital Partners, Partner
Phil manages the acquisition and asset management functions for Cedar Capital Partners. Since the firm was founded in 2004 it has invested in hotels with a value in excess of €3 billion and have maintained a consistent track record of strong performance and value creation. Recent... Read More →
avatar for Dimitris Manikis

Dimitris Manikis

Wyndham Hotels & Resorts, President and Managing Director for Europe, Middle East, Eurasia and Africa (EMEA)
Dimitris Manikis was appointed President and Managing Director for EMEA in April 2018. In his role, he is responsible for the development of all of Wyndham Hotels & Resorts’ brands in the EMEA region as well as maximising the performance of all new and existing franchise and managed... Read More →
avatar for Chris Graham

Chris Graham

Graham Associates, Managing Director
Chris is a regular commentator and speaker on residential real estate marketing and is author of the in-depth and widely read industry report, “Branded Residences: An Overview”, of which the 3rd edition will be published in the Autumn with contributions and insights from industry... Read More →

Wednesday October 30, 2019 12:20pm - 1:10pm
Terpsichore Ballroom


Networking Lunch
Wednesday October 30, 2019 1:10pm - 2:20pm
Terpsichore D


Agora Time
In ancient Greece The Agora was a central public space in ancient Greek city-states. At MR&H the Agora Hour is the time for delegates to network, have informal meetings and experience the Exhibition Hall and The Hub.   It is also a great place to hear presentations about upcoming developments. If you are interested in presenting a project, contact the team.

avatar for Dimitris Karampatakis

Dimitris Karampatakis

K-Studio, Co-Director

Wednesday October 30, 2019 1:45pm - 2:15pm
Terpsichore D


Regional Outlook: Adriatic
Are Adriatic countries (Albania, Croatia, Montenegro, Slovenia) the Mediterranean's most promising emerging markets, and how to seize the investment opportunities?

avatar for Ilya Nikitin

Ilya Nikitin

Morgan Stanley Real Estate Investing (MSREI), Executive Director
avatar for Tatjana Tosic

Tatjana Tosic

The New Luxury Residences, Founder & Real Estate Consultant
Tatjana Tosic has extensive resort and real estate experience and a time-tested ability to build strong sales brands, lead international teams and pioneer new concepts that become industry standards. As an independent Real Estate Consultant, she creates projects’ strategic directions... Read More →

Wednesday October 30, 2019 2:20pm - 3:15pm
Thalia 4


Regional Outlook: Greece
Now enjoying a healthier economy and growing inbound travel, Greece is attracting investors' attention. But is the market ready for the financial requirements of international investors?

avatar for Dr. Aris Ikkos

Dr. Aris Ikkos

INSETE, Research Director
Dr. Aris Ikkos, ISHC is Research Director at Institute SETE (INSETE). INSETE is the research institute of the Confederation of Greek Tourism (SETE). At INSETE he is responsible developing SETE Intelligence, a business intelligence unit for Greek tourism as well as for managing research... Read More →

avatar for Lambis Pahiyiannakis

Lambis Pahiyiannakis

Sani & Ikos Group, Acquisition Manager
avatar for George Tziallas

George Tziallas

Ministry of Tourism, Greece, Secretary-General for Tourism Policy and Development
George Tziallas has been the Secretary-General for Tourism Policy and Development in the Ministry of Tourism in Greece, since September 2015. He holds a Diploma in Civil Engineering from the University of Patras, Greece and a Master's Degree (M.Sc.) in Urban and Regional Planning... Read More →

Wednesday October 30, 2019 2:20pm - 3:15pm
Thalia 3


Regional Outlook: Island Markets
A look at investing in islands where infrastructure, incentive schemes and land availability offer interesting opportunities (Baleares, Cyprus, Malta, Crete, Rhodes, Hvar, Sicily).

avatar for Michalis Michael

Michalis Michael

Invest Cyprus, Chairman of the Board of Directors
avatar for Athinagoras Konstantinidis

Athinagoras Konstantinidis

Atrium Hotels, Director
Athinagoras holds a BSc in Economics from the University of Warwick, an MSc in Management from Imperial College London and an MLA in Finance from Harvard University. He is a Director in the luxury resort group Atrium Hotels (www.atriumhotels.gr ) and Vice President of the Rhodes Hotel Association... Read More →
avatar for Tassos Kotzanastassis

Tassos Kotzanastassis

8G Capital Partners Ltd, Managing Director
Tassos is an experienced property investment professional with 24 years of experience in the fields of property investment and management. He is the founder and managing director of 8G Capital Partners Ltd, a private equity real estate firm. Through offices in London, Nicosia and... Read More →

Wednesday October 30, 2019 2:20pm - 3:15pm
Thalia 4


Regional Outlook: Italy
Navigating the complexities of Italy's real estate market and fragmented hospitality sector to identify its uncovered gems.

avatar for Lorenzo Felici

Lorenzo Felici

Artelia Hospitality, Managing Director - Global Hospitality
Lorenzo Felici is a Director in ARTELIA since 2011, currently heading ARTELIA Hospitality, an ARTELIA group department offering project management and engineering support to investors, developers, operators and architects within the hospitality sector worldwide. Lorenzo has managed... Read More →

avatar for Giorgio Palmucci

Giorgio Palmucci

ENIT, President
avatar for Alessandro Belli

Alessandro Belli

CDP Investimenti Sgr, Head of Tourism Real Estate
avatar for Alcide Leali

Alcide Leali

Lefay Resorts, Managing Director
After graduating at Bocconi University in Milan, Alcide Leali joined Lefay Resorts and supervised the launch and growth of the first property, Lefay Resort & SPA Lago di Garda, which, over the past few years has become one of the most successful and acclaimed eco spa destinations... Read More →

Wednesday October 30, 2019 2:20pm - 3:15pm
Thalia 4


Regional Outlook: Portugal
Just outside of the Mediterranean but enjoying similar market conditions, Portugal is having a moment: what are the opportunities for investors in its resort market?

avatar for Margarida Almeida

Margarida Almeida

Amazing Evolution, Founder
Margarida Almeida has been Managing Partner of Amazing Evolution Asset Management since 2012. Previously she was Board Member – Grupo Imocom (2005-2011), Director of the Legal and Commercial Departments at Grupo Imocom (2001-2004) and Lawyer –Dr. Augusto Ferreira do Amaral - Lawyers... Read More →
avatar for Luís Araújo

Luís Araújo

Turismo de Portugal, President
Luis Araújo is the President of Turismo de Portugal (Portuguese National Tourism Authority) since february 2016. Previously was a Board Member at Group Pestana responsible for the Hispanic America hotels operations (Argentina, Venezuela, Colombia and Cuba). He was also Head of Development... Read More →
avatar for Julio  Delgado

Julio Delgado

Ombria Resorts, CEO
avatar for Chitra	Stern

Chitra Stern

Martinhal Group, Founder & Owner
Recipient of the prestigious Deloitte Institute Entrepreneurship Award at the London Business School, “Person of the Year” Award by the international Family Travel Association and the “Family Traveler Award” for special contribution to the Family Travel Market.Electronic Engineer... Read More →

Wednesday October 30, 2019 2:20pm - 3:15pm
Thalia 4


Regional Outlook: Spain
Where are the investment opportunities in the Mediterranean's most mature resort market? Examining available stock, secondary destinations, price points and investment strategies.

avatar for Jorge Rosillo Rein

Jorge Rosillo Rein

Savills Spain, Director, Head of Hotels
avatar for José Guillermo Díaz-Montañés

José Guillermo Díaz-Montañés

J.G. Díaz Montañés was born in Madrid in 1962. He is married, with two sons and lives in Mahon (Menorca). He took a degree in Superior Industrial Engineering with an Electrical Specialization for ICAI at Univerdidad Pontificia de Comillas and graduated in Business Management at... Read More →
avatar for Helena Murano

Helena Murano

CaixaBank, Director Hotels & Tourism
Leader in hospitality financing in Spain, CaixaBank has a dedicated Tourism Department based in Mallorca and present in Barcelona, Madrid and Canary Islands.  Helena has been working with the tourism industry for most of her professional life, with different responsibilities such... Read More →
avatar for Horacio Alcalá

Horacio Alcalá

Alsotel, Chief Executive Officer

Wednesday October 30, 2019 2:20pm - 3:15pm
Thalia 2


Coffee & Refreshments Break
Wednesday October 30, 2019 3:15pm - 3:45pm
Terpsichore D


Raising the bar – Hotel Benchmarking
How well is your property performing against the competition? The answers are found in benchmarking. In this session, we explore benchmarking best practices and get a better understanding of how STR empowers you with the data intelligence needed to make better business decisions.
Invitation-only workshop held in Greek.

avatar for Kostas Nikolaidis

Kostas Nikolaidis

STR, Executive Middle East, Africa & Greece
Kostas is based in Edinburgh and is responsible for designing and overseeing strategic business development initiatives and key projects across Middle East, Africa and Greece. Before joining STR, Kostas worked in the UK for Starwood Hotels and Resorts and the Edwardian Hotel Group... Read More →

Wednesday October 30, 2019 3:45pm - 4:15pm
Kos boardroom


Institutionalising Your Asset
As resort operations move away from traditional family-run propreties, towards a more institutional offering, this session asks whether this evolution is a value-add strategy? Will it lead to a higher yield? How do you prepare your asset for sale? And what data are investors looking for? Our expert panel will give you the latest.

avatar for Ioannis Orfanos

Ioannis Orfanos

Arbitrage Real Estate Advisors, Partner

avatar for Sergio Garcia

Sergio Garcia

Jackyl, Partner - Acquisitions
Sergio is a Spanish national and a member of the investment team at Jackyl. He graduated with a degree  in Economics and Business Administration from San Pablo CEU University, and also attended University  of California, San Diego, and University of California, Berkeley, in the... Read More →
avatar for Georgios Elekidis

Georgios Elekidis

Bain Capital Credit, Vice President
Mr. Elekidis joined Bain Capital Credit in 2015. He is a Vice President in the Non-Performing Loans and Real Estate team that is part of Distressed and Special Situations and is based in Bain Capital Credit’s London office. Previously, Mr. Elekidis was an Associate in Hudson Advisors... Read More →
avatar for Rami Badr

Rami Badr

Orion Capital Managers, Managing Director
Rami is a Partner and Managing Director of Orion and is primarily located in London. Since joining Orion in 2002, he has been involved in acquisitions, asset management and realisations for the Orion European RE Funds across Europe with a particular focus on larger corporate transactions... Read More →

Wednesday October 30, 2019 3:45pm - 4:25pm
Thalia 3


Tour de Resorts - Case Studies
The resort market in the Mediterranean is becoming more diverse and evolving rapidly. This session will delve deep into the operation of four live resorts with alternative offerings, giving you the opportunity to see what is out there. And maybe get some hints and tips along the way.

Wednesday October 30, 2019 3:45pm - 4:45pm


Can You Bank On It? Funding for Resort Projects
Which groups are funding resort projects in the Mediterranean right now? Who is most active and who is tightening the purse strings? And what options do you have if traditional routes to funding are not available? Hear the latest from our panel of experienced financiers.

avatar for Dimitris Manoussakis

Dimitris Manoussakis

Savills Greece, Head

avatar for Vlaho Kojakovic

Vlaho Kojakovic

EBRD, Director of Property and Tourism
Vlaho is Director of the Property and Tourism Team at the European Bank for Reconstruction and Development where he has been working for the past 8 years. He is a seasoned banker and a real estate executive with more than 20 years of experience in the sector. Before joining EBRD... Read More →

Wednesday October 30, 2019 4:25pm - 5:00pm
Thalia 3


Meet the Experts
Wednesday October 30, 2019 4:45pm - 5:00pm
Thalia 2


A Late Summer Night's Dream
A financier lets her mind wander as she tries to decide whether to invest in a Mediterranean or an Arctic resort.

avatar for Roger A. Allen

Roger A. Allen

Resources for Leisure Assets, Group CEO
Roger is the Founder and Group CEO of Resources for Leisure Assets (RLA), a recognized global advisory specialized in hospitality, leisure, recreation, wellbeing and health tourism related to hotels, resorts, residential, mixed-use, healthcare, active living communities and destinations.RLA... Read More →
avatar for Cornelia Kausch

Cornelia Kausch

CK Hospitality Advisors GmbH, Managing Director
Senior Executive in the Hospitality Industry and true Hotel all-rounder, having been in the business for over 30 years in different positions. International background with operational and functional experience in Operations, Development, Asset Management and Leadership with a proven... Read More →
avatar for Ben Martin

Ben Martin

HKS, Principal
Ben Martin has a considerable catalogue of experience as a consultant focusing on real estate economics, with a particular emphasis on resorts, residential, leisure and mixed-use development. He has completed projects across a broad range of countries in Europe, Central Asia, the... Read More →

Wednesday October 30, 2019 5:00pm - 6:00pm
Terpsichore Ballroom


Poolside Party Sponsored by Hilton
After a full day of meetings and debate indoors, it’s time to head out to the poolside for some more relaxed networking.

Wednesday October 30, 2019 6:00pm - 8:00pm
Hilton Athens Pool
Thursday, October 31



Welcome Back
Thursday October 31, 2019 9:00am - 9:10am
Terpsichore Ballroom


Talk of the Titans
What are the key travel trends which are impacting your resort operations today, and more importantly will be tomorrow? Hear leaders of two travel companies share their views on the changing market and how they're adapting to it.

Thursday October 31, 2019 9:10am - 9:30am
Terpsichore Ballroom


What's Government Got to Do with it? Travel Policies, Destinations and Resort Development
Government bodies across the Mediterranean and Southern Europe have the challenging task of promoting tourism development and generating inward investment whilst managing environmental and sustainability goals. So how do they balance these often conflicting responsibilities?  Hear it from the policy makers themselves.

avatar for Xenia zu Hohenlohe

Xenia zu Hohenlohe

Considerate Hoteliers, Managing Partner / Founder
Xenia zu Hohenlohe is a Founding Partner/Director with the Considerate Group, a solutions provider for sustainable services to hospitality businesses.Xenia began her career in the hotel industry 24 years as a PR for international hotel groups such as Mandarin Oriental Hotels in London... Read More →

avatar for Savvas Perdios

Savvas Perdios

Republic of Cyprus, Minister of Tourism

Thursday October 31, 2019 9:30am - 10:10am
Terpsichore Ballroom


Repositioning or New Development: What Is the Best Development Strategy for You?
This session, led by the experts, will invite interaction from the audience via the conference app. The session will help you assess whether your expansion strategy should be to reposition or build your next property, focussing on the key elements driving the decision-making process, including construction, design and amenities.

avatar for Sotiris Bakagiannis

Sotiris Bakagiannis

Intradevelopment, Chief Business Development Officer
Sotiris Bakagiannis is a Senior Development manager with 20 years’ experience in Construction and Development of complex projects. He has successfully managed and completed infrastructure, commercial real estate and hospitality projects in Greece and SE Europe.  He currently holds... Read More →

Thursday October 31, 2019 10:10am - 10:50am
Terpsichore Ballroom



Making it work: Choosing the Best Operating Model
The nature of resorts means they require a unique understanding to ensure successful operation. But what is the most effective model? Franchise, management contract, lease? All inclusive v a la carte? This informative session will help you choose your alliances.

avatar for Mehmet Önkal

Mehmet Önkal

BDO Hospitality Consulting, Managing Partner
Mehmet is a graduate of Robert College of İstanbul, Turkey and has a BA in Accounting and Finance. In 1970 he joined London office of Arthur Andersen & Co., and five years later he opened the firm's İstanbul office.In 1978, he joined ITT Sheraton Corporation and held various top... Read More →

avatar for Blanche van Berckel

Blanche van Berckel

Vous Hotels & Retreats, Founder & CEO
avatar for Helena Burstedt

Helena Burstedt

Aliseda Inmobiliaria, Head of Hotels
Helena is currently heading up the Hotel department at Aliseda (owned by Blackstone and Bank Santander) in Spain, carrying out active asset management and/or disinvestment of the more than 60 owned hotels across Spain. Previously, Helena co-headed the Transaction Real Estate department... Read More →
avatar for Martina Maly-Gärtner

Martina Maly-Gärtner

Arabella Hospitality SE, Chief Operating Officer
In 2018 Martina Maly-Gärtner joined the executive board of the Arabella Hospitality SE, located in Munich. Arabella Hospitality SE is part of the Schörghuber Corporate Group. In her position as Chief Operating Officer she takes responsibility for the operational business of the... Read More →
avatar for Stavros Mitsis

Stavros Mitsis

Managing Director, Mitsis Hotels

Thursday October 31, 2019 11:20am - 11:50am
Terpsichore Ballroom


The Economics of Experiential Travel: Making Lifestyle Innovation Profitable
Resort concepts are evolving, catering for a growing audience across a range of demographics.This key session will provide a guide to what you need to do to meet the needs of the new breed of traveller and potential resort guest.  

avatar for Alessandro Cavazza de Altamer

Alessandro Cavazza de Altamer

Beyond the gates, Founder
Born in Rome in 1986, he graduated in Architecture from the Universities of Venice and Rome. He inherited from his grandfather a deep knowledge of the Italian Historical Houses and a strong passion for the history of construction and for Italy. After working for 5 years for a construction... Read More →
avatar for Vicky Santikos

Vicky Santikos

Santikos Collection, Vice President
Vicky Santikos has been an entrepreneur in the tourism industry for over 30 years. She studied Economics at the Kapodistrian University of Athens and has worked as a Sales and Marketing Manager at Santikos Collection; a group of resort hotels in Sporades, Skiathos, Alonissos and Pelion.The... Read More →

Thursday October 31, 2019 11:50am - 12:05pm
Terpsichore Ballroom


From Driving Sensations to Hospitality Innovation: Stepping Up an Experiential Gear
What makes a legendary brand expand into a new sector? This inspiring keynote shows how Italian supercar maker Lamborghini is amplifying its customers' experience by launching innovative hospitality products.

avatar for Katia Bassi

Katia Bassi

Automobili Lamborghini, Chief Marketing Officer and Board Member
Mrs Katia Bassi joined Automobili Lamborghini in September 2017 as Chief Marketing Officer and Board Member. She’s the first women ever to join Lamborghini board. Prior to this, Mrs Bassi joined Swatch Group in 1990 as Marketing Manager Tissot, before being appointed Marketing... Read More →

Thursday October 31, 2019 12:30pm - 1:00pm
Terpsichore Ballroom


And the Winner Is… Top Mediterranean Resort Award
Two outstanding resorts will be presented with the 3rd annual MR&H Top Resort Awards, showcasing dedication, innovation and expertise in tourism and hospitality in the Mediterranean region.

Thursday October 31, 2019 1:00pm - 1:10pm
Terpsichore Ballroom


Closing Remarks
Thursday October 31, 2019 1:10pm - 1:15pm
Terpsichore Ballroom


Closing Lunch
Thursday October 31, 2019 1:15pm - 2:45pm
Byzantino Restaurant